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United Parcel Service of America, Inc. (UPS)

James P. Kelly, CEO
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
404-828-6251

United Parcel Service believes that serving the community involves more than delivering packages, and with over 320,000 employees in more than 200 countries and territories worldwide, there is no question that diversity is part of the social fabric at UPS. A $2 million commitment by the UPS Foundation, the company's charitable arm, will provide five national, non-profit organizations with financial backing to develop and implement model volunteer programs that can be replicated by other local affiliates and non-profit agencies.

Visit UPS on the web: http://www.ups.com/


"With over 320,000 employees in more than 200 countries and territories worldwide, there's no question that diversity is part of the social fabric at UPS. But we believe that true diversity isn't measured by statistics alone. Rather, we consider it a mind set of inclusiveness, respect and cooperation - a visible core value that helps drive the way we do business with our customers and suppliers - and strengthens our bonds with a multi-cultural community of friends and neighbors.

In this regard, true diversity becomes our marching order - the force behind far-ranging programs, councils, workshops and business guidelines that advocate and instill our value system. At the core of our efforts are three fundamental statements about diversity at UPS:

  • Workforce Diversity is having a multicultural and multidimensional work force that reflects the broad attributes of the communities in which we operate. Respect for differences and individual uniqueness are at the core of the organization's value system.

  • Customer Diversity requires our sensitivity and understanding of the differences in the cultural backgrounds and unique needs of each customer, with appropriate responses to ensure customer satisfaction.

  • Supplier Diversity addresses taking proactive steps to ensure that our supplier base mirrors our customer base and the general business community."

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